Shipping policy
DOMESTIC SHIPPING POLICY
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SHIPPING RATES AND DELIVERY ESTIMATES
Shipping fees for your order will be calculated and displayed at checkout. The carrier estimates the timing of arrival for USPS Ground Advantage™ or UPS Ground deliveries, but this is not a guarantee.
SHIPMENT PROCESSING TIME
Most orders are processed and prepared for shipment within 1–3 business days of receipt. However, shipments may occasionally be delayed by a few days if we receive a high volume of orders. If your shipment experiences a significant delay, we will contact you via email or phone.
Orders are not processed or shipped from Friday at noon CST through Sunday or on Federal holidays. Orders received after noon CST will be processed the following business day.
SHIPMENT TRACKING
You will receive an email with the tracking information once your order ships. However, USPS First-Class Mail items do not have order tracking capabilities.
CARRIER DELAYS AND DELIVERY
Once an order has been transferred to the shipping carrier, delivery times and tracking updates are outside of DESTIHL's direct control. Carrier-provided delivery dates are estimates and are not guaranteed. Delays may occur due to weather, carrier volume, service disruptions, or other circumstances beyond our control.
If your shipment is delayed or appears to be lost, missing, damaged, or misdelivered, please contact us at shop@destihl.com. We will review the tracking information and work with you and the carrier, when appropriate, to help resolve the issue.
LOST, MISSING OR UNDELIVERED PACKAGES
If tracking information has not updated for an extended period or your package has not arrived within a reasonable period following its estimated delivery date, please contact us at shop@destihl.com as soon as possible.
Depending on the circumstances, DESTIHL may initiate a carrier search or insurance claim on the shipment. If a package is reasonably determined to have been lost in transit, DESTIHL may, at its discretion and subject to product availability, replace the order, provide a refund or offer another appropriate resolution.
Please report shipping issues promptly, as carrier investigation and insurance claim deadlines may apply.
DESTIHL is not responsible for delays caused by the carrier or for packages that cannot be recovered due to an incorrect or incomplete shipping address provided by the purchaser.
INCORRECT SHIPPING ADDRESS/RETURNED OR REFUSED DELIVERY
DESTIHL attempts to validate the shipping address provided at checkout to ensure that USPS or UPS recognizes it as valid. We will contact the purchaser to provide an updated address if we cannot validate it. The order will be canceled and refunded if we cannot update the address.
DESTIHL attempts to validate the shipping address provided at checkout to ensure that USPS or UPS recognizes it as valid. We will contact the purchaser to provide an updated address if we cannot validate it. The order will be canceled and refunded if we cannot update the address.
DESTIHL is not responsible for orders that are lost, misdelivered, or otherwise unrecoverable due to an incorrect or incomplete shipping address provided by the purchaser.
If an order is returned to DESTIHL because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another circumstance attributable to the purchaser, we will contact the purchaser to determine how they would like to proceed. The order may be reshipped at the purchaser's expense, subject to product availability, or eligible merchandise may be refunded once it is returned to and received by DESTIHL. Original shipping charges are non-refundable.
If an order is returned to DESTIHL due to a carrier error or another circumstance not attributable to the purchaser, DESTIHL will work with the purchaser to arrange reshipment or another appropriate resolution at no additional shipping cost.
Returned merchandise must be received by DESTIHL in its original, resalable condition to be eligible for a refund. Items that are damaged, used, personalized, or otherwise ineligible for return under our applicable return policies may not qualify for a refund.
FOR OTHER SHIPPING QUESTIONS OR ITEMS NOT ADDRESSED ABOVE:
If you encounter any problems with your order, don't hesitate to get in touch with us at shop@destihl.com, and we will do our utmost to help you!